NOTICE OF PRIVACY

In compliance with the Federal Law on Protection of Personal Data Held by Private Parties (the "Law"), Viajes Regios.com By FraVEO, we protect and safeguard your personal data to avoid damage, loss, destruction, theft, loss, alteration , as well as the unauthorized treatment of your personal data.

We inform you of the terms and conditions of the Personal Data Privacy Notice ("Privacy Notice") of Viajes Regios.com By FraVEO with address at Jacaranda 511 Valle de las Palmas III Apodaca NLCP66612.

WHAT INFORMATION DO WE COLLECT?

The personal data that you provide to Viajes Regios through this website (www.viajesregios.com), through the use of our services on the internet and by telephone, include: (i) personal data as well as (ii) financial data. Likewise, we may collect personal information related to your preferences in the consumption of our travel and event services, as well as the products and services offered by our suppliers. To ensure that the personal data that you freely provide is correct and current, Viajes Regios may collect information from other sources such as credit information companies.

If applicable and to meet your needs in travel services, we may require a copy of your official photo identification and in turn, we may collect through the information you provide, some personal data in general from third parties related to the services that we commercialize through our online and telephone purchasing system, and may even require official photo identifications of said third parties.

In the case of third parties whose personal data we collect through you, we also take security and confidentiality measures for the treatment of your information, in accordance with the terms and conditions in this Privacy Notice. When you register on our Portal or make a purchase, all your personal data, and those related to your payment method, are incorporated into our database, being used only to make purchases online and by phone.

You express your consent for your personal data to be treated in accordance with the terms and conditions of this Privacy Notice.

WHAT DO WE USE YOUR INFORMATION?

The personal data that we collect from users who register and access our services on the internet and by phone, we use for the following purposes: (i) identification and verification purposes, (ii) contact, (iii) make purchases in line and by phone of the travel and event services that Viajes Regios sells through these means, (iv) sending documentation by these means, (v) informing you about the status of your reservations and purchase of trips and events, ( vi) online assistance by our advisers through the use of the online tool or "Chat" and (vii) identify your purchase history. Additionally, we may use your personal data to register you as a user of our electronic bulletin or “Newsletter”, to carry out offers, promotions and advertising of our services, as well as the products and services that our subsidiaries and affiliated companies and our different suppliers sell, and offer to participate in events, raffles and trivia organized by Viajes Regios by Fraveo its subsidiaries and affiliated companies.

In the collection and processing of personal data that you provide us, we comply with all the principles established by Law (article 6): legality, quality, consent, information, purpose, loyalty, proportionality and responsibility.

WITH WHOM DO WE SHARE YOUR INFORMATION?

Viajes Regios may contract one or more third parties as selected service providers to support the promotion and marketing activities of our services, management, administration and storage of personal data collected through this Portal and through phone calls, as well. as for purposes of verifying the information you provide us, so Viajes Regios could even send your personal data to said third party (s), both within and outside the country, solely to comply with the provision of services hired. Likewise, Viajes Regios may transfer your personal data to the other Viajes Regios branches for the same purposes established in this Notice. Any transfer of personal data that Viajes Regios makes will only be for the purposes permitted by law.

It is understood that you have given your consent to the transfer of your personal data, if you do not express opposition to their being transferred.

The personal data that you provide to Viajes Regios may be compiled and set in a database owned exclusively by Viajes Regios. Viajes Regios is not responsible for the content and privacy policies of external sites on this portal.

WHAT SECURITY AND CONTROL MEASURES DO WE USE TO PROTECT YOUR PERSONAL DATA?

Viajes Regios implements administrative, technical and physical security measures to protect your personal data, which we require to be complied with by the service providers that we hire, even in the case of services provided by subsidiaries or affiliates of Viajes Regios.com By FraVEO. All the information and personal data that you provide us through the use of our website www.viajesreios.com and the telephone purchasing system, will constitute a database owned by Viñales Tours, information that is stored to protect it and avoid its loss, misuse, or alteration.

Viajes Regios may use "cookies" or "IP addresses" to confirm your identification when accessing our Portal, with the sole purpose of providing you with a personalized service because it allows us to determine your preferences by registering your use on our Portal. , and in this way identify your habits and preferences to offer you our services. Through the use of "cookies", we do not collect personal data from users in terms of the Law and its Regulations.

Protecting the privacy of the personal data of minors is especially important for Viajes Regios. For this reason, when we become aware of the personal data of minors, their treatment will be carried out complying at all times with the guidelines and requirements established in the Law and its Regulations.

WHAT IS THE AREA RESPONSIBLE FOR THE MANAGEMENT AND ADMINISTRATION OF PERSONAL DATA?

The area responsible for the management and administration of personal data is: "Data Privacy", who can be contacted by email info@viajesreios.com or directly at our offices located at Jacaranda 511 Valle de las Palmas III Apodaca NLCP66612.

HOW CAN YOU LIMIT THE USE OR DISCLOSURE OF YOUR PERSONAL DATA?

You can go to Viajes Regios.com By FraVEO, in case you want to limit the use or disclosure of your personal data to stop receiving information about offers, promotions and advertising of our services, by sending your request to the "Data Privacy area ”, Through the email account ventas@viajesregios.com. In the case of the use of cookies, the "help" button found on the toolbar of most browsers will tell you how to block or allow cookies.